TERMS AND CONDITIONS

By booking a place on our tours, you are agreeing to our terms & conditions. Please read the terms & conditions carefully.

BOOKING & CANCELLATIONS
The following booking fees apply to confirmed bookings:-
Cancellation within one month of booked tour - 10% of tour charges.
Cancellation within two weeks of booked tour - 50% of tour charges
Cancellation within one week of booked tour and no shows on the day - 100% of tour charges
Executive Limousines and Classic Coaches reserves the right to cancel tours alter prices, itineraries, arrange alternative transportation, accommodation and services, or to cancel due to operational requirements. For this reason, a phone number is needed when taking bookings, in case of cancellation, so we can contact you. In the event of cancellation by us, full refund will be given.

DRIVER QUALIFICATIONS
Executive Limousines and Classic Coaches Ltd guarantees that all Drivers will carry a 'P Endorsement'. This endorsement shows that the Land Transport Authority of New Zealand regard Drivers as tested and fit to carry passengers in a vehicle. Drivers undertake to take all reasonable care and safety when driving tours. Drivers are English speaking. It may be possible to arrange for an interpreter.

VEHICLES
All vehicles are inspected by Land Transport Authority of New Zealand inspectors and carry a Certificate of Fitness as a Passenger Service Vehicle.Please note that our vintage and classic vehicles are genuine for that period and are required to comply with modern safety regulations in place at the time of their registration. Hence seat belts are NOT fitted to these vehicles.

CHILDREN'S FARES
5-12 Years = 50% of adult price. Please note, under New Zealand Legislation, children under 5 are required to travel in a restraint at all times. The classic and vintage vehicles do not have safety belts and therefore children under 5 are not allowed to travel in these vehicles.

LEGAL AGE FOR DRINKING
Anyone wishing to participate in beer or wine tasting must be over 18 years of age. (18 is the legal age in New Zealand for consuming alcohol). The tour driver or participating organizations may require proof of age and may refuse participation on tasting to any one that cannot prove their age when requested to do so.

SMOKING
Smoking in all of our vehicles is prohibited by New Zealand Government legislation. Smoking inside restaurants and vineyards is also prohibited, however smoking is allowed outside at the destination owners discretion.

HEALTH & SAFETY
Executive Limousines and Classic Coaches Ltd may refuse carriage to anyone who is or appears to be under the influence of drugs or alcohol, or if it is necessary for the safety or comfort or other passengers or for the protection of property.
Passengers are required to comply with Executive Limousines and Classic Coaches safety rules and emergency procedures as instructed by the driver.

FITNESS
Please give us advanced warning of any special medical or physical requirements and we will do our best to accommodate you

FEE INCLUSIONS & EXCLUSIONS
All prices shown are quoted in New Zealand Dollars (NZ$). Entry to gardens and destinations is NOT included in tour price unless otherwise stated.
Anything not listed as included in tour price, such as purchasing of wine, and meals at restaurants, cafes etc, is NOT included in the tour price.

COMPLAINTS
In the unlikely event that a problem occurs during your tour, it is important that you immediately inform the Driver. If this is not sufficient to resolve the matter, then contact our office on (03) 545 1765. If the matter cannot be resolved satisfactorily at this time, you must write to the office within 30 days of the tour, supplying all the relevant details.

INDEMNITY
The Accident Compensation Corporation (www.acc.govt.nz) administers New Zealand's accident compensation scheme, which provides personal injury cover for all New Zealand citizens, residents and temporary visitors to New Zealand. In return, people do not have the right to sue for personal injury, other than for exemplary damages. Executive Limousines and Classic Coaches Limited is not therefore liable for any property loss or damage and/or any damages resulting in death or personal injury which may arise whilst on our tours or when utilising any other service supplied by us.

Accident, injury or death arising from client negligence is not covered by Executive Limousines and Classic Coaches Ltd.

Executive Limousines and Classic Coaches Ltd and its employees, agents and officers, accept no responsibility for any loss or damage whether personal or property, accident, inconvenience or delay, personal injury or death which may occur whilst on tour either as a result of any Act of God, changes in weather or services, mechanical breakdowns, strikes, fire or any other delays that may include additional expenses that have been brought about by circumstances beyond the company's control.

Whilst every care is taken in the selection of services Executive Limousines and Classic Coaches Ltd make no representation or guarantee as to the standard, class or fitness for purpose of any services provided or places visited. Where another company or persons provide such a service, Executive Limousines and Classic Coaches Ltd is acting only as a sales Agent. Responsibility and liability lies with that organisation.